HSSF mark survey

1. Which option best describes you or your organisation?

Charitable Incorporated Organisation
Company limited by guarantee
Community Benefit Society
Cooperative Society
Unincorporated association
Charitable trust
Individual
Other

2. Where do you or your organisation currently display the HSSF mark?

Select all that apply.

Letterheads
Posters
Premises/Offices
Website
Emails
Advertisements
Other

If other, tell us where.

3. Why did you or your organisation apply for an HSSF mark?

Select all that apply.

Complements organisational goals
Demonstrates services meet recognised standards
Raises profile of organisation (offline)
Raises profile of organisation (online)
No costs for application process
Joining a network of similar providers
Proof for clients of reputable services
To compete with providers in the market
Required following customer feedback
Other

If other, explain your reason.

4. Which organisation awarded your current HSSF mark?

Department for Work and Pensions
National Families Mediation
Family Mediation Association
National Association of Child Contact Centres
Relate
Relationship Scotland
Resolution
Other

If other, tell us who.

5. How much do you agree with following statement?

"The application process for the HSSF mark was easy and straightforward"

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strong disagree

6. How much do you agree with the following statement?

"The reassessment process for the HSSF mark was easy and straightforward"

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Have not been reassessed

7. Did you or your organisation change any practices to meet the HSSF mark criteria?

Select all that apply.

Yes, before application
Yes, before reassessment
No

If yes, what were these changes?

Select all that apply.

Strategic (long term goals)
Commitment to collaborative working and reducing conflict
Effectiveness
Action on customer feedback

8. How much do you agree with the following statement?

"HSSF criteria complements our organisational and service delivery goals"

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

9. What are the benefits for you or your organisation of being awarded the HSSF mark?

Select all that apply.

Recognition that your organisation works to a quality standard
Ability to display logo on communicatons
Being part of a network of organisations that share a common vision and purpose
It improves the organisation's profile
Other

If other, explain the benefits for you or your organisation.

10. Has the HSSF mark impacted on any of the following in your organisation?

Select all that apply.

Service provision
Organisational practices or processes
Learning and development of staff
Increase in service users
Positioning in the provider market
Success in funding applications
Quality mark awareness
Do not know
Other

If other, explain how your organisation has been impacted.

11. How do you measure the impact?

12. Have you or your organisation been awarded any other quality mark?

Yes
No

If yes, what is the name of the quality mark?

What are the benefits of this particular quality mark?

13. How often do customers contact you because you have been awarded the HSSF mark?

Always
Occasionally
Rarely
Never
Don't know

14. Do you signpost customers to other organisations that have been awarded the HSSF mark for alternative support?

Yes
No

15. What improvements or changes would you recommend for the HSSF mark?

Would you like to participate in future research on the HSSF mark?

Yes
No

Organisation name

Tell us your organisation name if you would like to take part in further research.

Phone

Give us your phone number if you would like to take part in further research.

Email

Give us your email address if you would like to take part in further research.

Give us your opinion on the HSSF mark