HSSF mark survey Give us your opinion on the HSSF mark If you are a human and are seeing this field, please leave it blank. 1. Which option best describes you or your organisation? Charitable Incorporated OrganisationCompany limited by guaranteeCommunity Benefit SocietyCooperative SocietyUnincorporated associationCharitable trustIndividualOther 2. Where do you or your organisation currently display the HSSF mark? Select all that apply. LetterheadsPostersPremises/OfficesWebsiteEmailsAdvertisementsOther If other, tell us where. 3. Why did you or your organisation apply for an HSSF mark? Select all that apply. Complements organisational goalsDemonstrates services meet recognised standardsRaises profile of organisation (offline)Raises profile of organisation (online)No costs for application processJoining a network of similar providersProof for clients of reputable servicesTo compete with providers in the marketRequired following customer feedbackOther If other, explain your reason. 4. Which organisation awarded your current HSSF mark? Department for Work and PensionsNational Families MediationFamily Mediation AssociationNational Association of Child Contact CentresRelateRelationship ScotlandResolutionOther If other, tell us who. 5. How much do you agree with following statement? "The application process for the HSSF mark was easy and straightforward" Strongly agreeAgreeNeither agree nor disagreeDisagreeStrong disagree 6. How much do you agree with the following statement? "The reassessment process for the HSSF mark was easy and straightforward" Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeHave not been reassessed 7. Did you or your organisation change any practices to meet the HSSF mark criteria? Select all that apply. Yes, before applicationYes, before reassessmentNo If yes, what were these changes? Select all that apply. Strategic (long term goals)Commitment to collaborative working and reducing conflictEffectiveness Action on customer feedback 8. How much do you agree with the following statement? "HSSF criteria complements our organisational and service delivery goals" Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree 9. What are the benefits for you or your organisation of being awarded the HSSF mark? Select all that apply. Recognition that your organisation works to a quality standardAbility to display logo on communicatonsBeing part of a network of organisations that share a common vision and purposeIt improves the organisation's profileOther If other, explain the benefits for you or your organisation. 10. Has the HSSF mark impacted on any of the following in your organisation? Select all that apply. Service provisionOrganisational practices or processesLearning and development of staffIncrease in service usersPositioning in the provider marketSuccess in funding applicationsQuality mark awarenessDo not knowOther If other, explain how your organisation has been impacted. 11. How do you measure the impact? 12. Have you or your organisation been awarded any other quality mark? YesNo If yes, what is the name of the quality mark? What are the benefits of this particular quality mark? 13. How often do customers contact you because you have been awarded the HSSF mark? AlwaysOccasionallyRarelyNeverDon't know 14. Do you signpost customers to other organisations that have been awarded the HSSF mark for alternative support? YesNo 15. What improvements or changes would you recommend for the HSSF mark? Would you like to participate in future research on the HSSF mark? YesNo Organisation name Tell us your organisation name if you would like to take part in further research. Phone Give us your phone number if you would like to take part in further research. Email Give us your email address if you would like to take part in further research. If you need help completing this form, email the HSSF support team.